TERMS AND CONDITIONS
ORDERS AND CANCELLATION
All orders and subscription requests received are an offer to purchase and are subject to acceptance by Unbunched, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.
As a part of the checkout process on this website, you will be able to select the Thursday delivery of your first order, whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription). We will make every effort to satisfy your selection, but this cannot be guaranteed
Changes to your order
If you wish to alter your order or subscription, please do so via the “My Account” area of the Unbunched website or by contacting Customer Care at firstname.lastname@example.org. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address) where we receive not less than 24 hours notice.
Your cancellation rights
You can cancel single orders by giving us not less than 96 hours notice prior to the requested delivery date. In those circumstances a full refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started preparation of your order at the time notice is given. The easiest way to cancel your order is via the “My Account” area of the Unbunched website. You can also cancel by contacting Customer Care at email@example.com.
Postponing or cancelling your subscription
If you wish to change your subscription, please do so via the “My Account” area of the Unbunched website. You can postpone or cancel a subscription at any time by giving not less than 96 hours notice before any nominated delivery date within your subscription plan. Provided you have given us the specified notice, the postpone or cancellation will take effect without charge. In such circumstances, if your card has already been billed we will issue a full refund. Where notice is received after that time and we have been unable to make the requested changes, please note you will still receive and be charged for your next delivery (as we will have already preparing your flower delivery), but your postponing instruction will only take effect for the number of times you select unless a cancellation request is received.
The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will give our subscribers not less than 4 days notice before their next delivery and provide the option to cancel your subscription free of charge. If we receive no contact from you 96 hours prior to your requested delivery date, we will assume that the changes are accepted by you and your order will proceed as amended.
We accept Visa and MasterCard credit and debit cards. In order to offer the best security, all our payments are processed securely by Braintree. Unfortunately we don’t accept American Express.
For all subscriptions, your credit or debit card will be billed at checkout for your first delivery only. For subsequent deliveries, you will be billed on a recurring basis in every week in which a delivery is scheduled. The amount your card will be billed in any given week will be the value of your order(s) for the given week subject to any changes previously notified to you as above.
If you create an account, your card will be stored securely by Braintree so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details
DELIVERY CHARGES AND GST
All prices for delivery include GST at the current rate unless otherwise stated.
- THE BOX orders include a standard charge of $11.00 for delivery.
- VASES all orders will be charged $11.00 for delivery.
Delivery will be made by a third party provider to the address specified by you when you register on the website. You have the ability to change this address through the “My Account” feature on the Unbunched website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
We take special care to endeavour that deliveries are made within your nominated delivery time and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery date. In any event below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
In the event that your unattended delivery goes missing we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
RETURNS AND REFUND POLICY
We aim to please our customers by delivering fresh flowers, in great condition, on time.
Freshness and Damage
Our flower orders will often be sent out in bud form meaning they will last longer with the recipient. While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasions (and for reasons beyond our control) they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, please contact Customer Care at firstname.lastname@example.org to let us know.
If, at our sole discretion, the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh or damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
While we take all appropriate steps to make sure our flowers are delivered, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived on the intended Thursday delivery date) we will (at our discretion) send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
Please understand that due to the perishable nature of flowers, we are unable to accept returns.
FLOWER SUBSITITUION AND AVAILABILITY
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. If we are unable for any reason to make up a satisfactory replacement, we will make a full refund of the price of you order as above.
Adverse weather conditions
Adverse weather conditions may prevent the delivery of orders by the time requested, or at all. In such circumstances we cannot accept any responsibility for late delivery and no refund or alternative delivery will be offered.
OFFERS & PROMOTIONS
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for orders given before the offer introduction date or after the offer end date.
In the event that a customer has made an order and the price of the ordered product subsequently falls or is discounted owing to a special offer, the price of the product at the time of order shall prevail.
As our special offers are dependent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Unbunched service, and are only available once to any one person.
Discounts and credits cannot be used in conjunction with any other offers.
Unless otherwise stated, we only allow one promotion code to be used per order.
What we collect
We may collect the following information: a) Name, b) Contact information including email address, c) Demographic information such as postcode, preferences and interests, d) Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service.